FAQ

How long will my item take to arrive?

The shipping time consists of two sections - 

• Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 

• Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses. 

We use a high-security checkout procedure on our site to protect both the customer and Oddig. This extends our processing time to 5 days as we fully verify our customers and fulfill orders.

Following this, your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

We process orders between Monday and Friday. We don't ship on weekends.

USA & Canada
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -4 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 1½ -5 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster or slower depending on the location of the recipient and the fulfillment center used*

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service. 

Where do you ship from?

Oddig works very closely with top global merchants from all over the world to source and curates the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from the EU, China, India, Indonesia, Vietnam, etc. via our partnership with USPS.

Do you ship internationally?

Yes, we ship worldwide.

Why does my tracking number say NO FOUND?

Tracking numbers can take up to 2-3 days to start showing some updates, please wait 2-3 days before checking your order with the tracking number provided by us.

we will provide a tracking number provided by our global suppliers. We will update the tracking number once our system updated and we offer a 100% satisfaction guarantee if you are having a problem with your order.

Do not panic if late delivery and email us for more information.

I would like to change my orders...how?

We usually process orders on the same day they are placed. if a change needs to be made to your order, please contact us at asap and we will do our best to accommodate that change, but we cannot make any promises.

If your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.

Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. 

Please review your order carefully before submitting your order.   

I ordered 2+ items but only received 1...where's my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster.

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

Please check refund amount here: Oddig’ Return & Refund policy.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the Buyer.

See more about our return policy here: Oddig’ Return & Refund policy.