Free Returns And Exchanges
We want you to feel the love with your Oddig Jewelry purchase. So if you're not satisfied with your purchase, we'll happily offer a refund or exchange within 30 days of purchase.
Engraved pieces, masks, Birthday Discount purchases, gift cards, Oddig Branded merchandise, custom pieces or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Oddig distribution center within 30 days of receipt of product in original packaging with tags on.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@oddig.com for more information.
Please be informed that you have to pay the return shipping fee.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Note:
"Damage" or "Broken" a photo or video must be presented.
We do not accept returns if the reason is not damaged/defective. Any issues reported beyond the allowable supplier warranty period won't be accepted.
Oddig do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under the below criteria:
Items are faulty – damaged/broken upon arrival.
Parcels that are lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 3 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
Send us an email at support@oddig.com.
REQUIREMENTS FOR REFUND:
Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
Refund process might take up to 2 weeks of progression for verification purpose.
Shipping Fees will not be refunded back to customers as we shipped the item out.
Full Refund will be given if customers provided Full Information regarding the defective item.
Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
NO REFUNDS (AFTER 3 DAYS RECEIVED THE PARCEL)
We do not accept returns unless the item you purchased is damaged.
Note:
Oddig will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email (support@oddig.com)
Cancellation Policy
Can I cancel my order(s)? Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note:
Our team will inspect/verify the photo(s) before we issue out a replacement or refund.Oddig reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you have other concerns, please contact our Customer Service via email (support@oddig.com)