Last updated: August 11, 2026
ODDIG sells digital products such as PDFs, guides, templates, and downloadable resources. This policy applies unless a product page clearly states a different policy.
Digital products
Digital-product sales are generally final once an order is completed and the product is made available for download, access, or use. We do not issue refunds for a change of mind, lack of use, assumptions about compatibility, or after a product has been downloaded or accessed.
Immediate delivery and statutory rights
At checkout, we ask you to request immediate digital delivery and acknowledge that, once delivery begins, you may lose a statutory right to cancel or withdraw where applicable. Nothing in this policy removes rights that cannot be waived under applicable law.
When we can help
We will review a refund request when:
- you were charged more than once for the same order;
- you were charged but cannot access the purchased product and we cannot resolve the access issue within a reasonable time;
- the file has a material technical defect and we cannot correct or replace it; or
- the relevant product page expressly offers a refund.
How to request a review
Email [email protected] with your order number, the email address used for the purchase, and a short description of the issue. Please do not send payment-card details by email.
Review and timing
We aim to review eligible requests within seven business days. If a refund is approved, it will be returned to the original payment method. The time it takes to appear can depend on your bank or payment provider.
Contact
For product-access help before requesting a refund, contact [email protected].